​

What does "manufacturing defect" mean?
It means a consistently reproducible problem that the manufacturer or distributor will accept as a warranty liability. Although the manufacturer may replace an item for you that has physical damage, signs of electrical burns or short circuits, these types of problems are not covered under our warranty

​

Most products carry a factory warranty, available through the manufacturer. Your product will be replaced or repaired at our option or at the manufacturer's option.

​

Radio Modifications void your warranty (especially radio MARS/CAP modifications). While radio manufacturers will typically take the cause of any problem into consideration, there is no guarantee that they will warranty your radio if it has been modified, even if the modification was not the cause of the defect.  However damaged caused by transmitting outside the ham bands may not be covered under warranty. Generally, radios that have been modified after purchase are not returnable. 

​

All returns must be shipped prepaid and insured for the full value of the product. If your return is lost or damaged on its way back to us, you’ll need to file a claim with your shipping company. You may incur shipping costs if you refuse a shipment or the package is returned as undeliverable.

Non-defective returns for refund or exchange are subject to a minimum 15% restocking fee but must be done within 30 days from your invoice date. If your order was shipped, refunds for orders shipped with free freight will be charged the shipping costs. Refusal of shipments may be subject to additional charges and refunds and exchanges for these items will not be processed until the shipment has returned to our dock.

If your order was damaged during shipping or appears to have been opened prior to delivery, please notify the delivery driver and report the problem to VK Radio within 5 business days. Claims for items missing from your shipment must be reported to VK Radio within 2 business days of delivery and the shipping box and all packaging materials must be retained until the claim is settled. Shipping cartons are designed to protect your item while in transit and damage to boxes or packaging materials is not grounds for a claim unless the actual item sustained damage.

​

Shipping charges are nonrefundable and you are responsible for the cost of shipping an item back to VK Radio or to the manufacturer for warranty service. VK Radio or the manufacturer will pay to ship the replacement back to you (inside the contiguous United States) if it is determined that your item is defective and covered under warranty. Warranty replacements shipped outside the contiguous United States, as well as any item that cannot be replaced under warranty will be charged shipping and handling fees before they are returned to the customer.